Meiho University Institutional Repository:Item 987654321/3752
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    题名: The Case Study of the User-Friendly Website Design of E-government
    作者: Huang, Yen-Chieh;Wu, Kin;Wu, Jen-Her
    关键词: website affinity design;website performance assessment indicators;E-government
    日期: 2019-10-18
    上传时间: 2019-10-18T06:16:50Z (UTC)
    摘要: Abstract: With the rapid development of information and Communication Technologies (ICTs) and a wide range of mobile
    devices, the government website must provide rich information to adopt multi-mobile devices and response the public
    questions quickly. In Taiwan, the National Development Council (NDC) has established the website-checking system, then
    help each government organization to improve the website service. Therefore, the purpose of this study is to apply the design
    research method. To solve the current issues of the old website design, the case study was discussed based on theories of four
    main operation performance indicators by NDC, ten major digital service designs by UK Government, as well as six main
    principles of the user-friendly web design. The case study of government website, the old website used the checking system
    was 88 score points, but the new website got 99 points, the only one item didn’t get is the website rank must under 1000 in
    Taiwan. The methodology developed by the process of this research provided appropriated solutions for the same issues, whichcounty and municipal government may encounter with in the future. In response to the ever-changing web service, serviceinnovations and future designs can be brought into institutions by applying it. In addition, it achieved goals, such as improvingwebsite performance, enhancing the transparency of government administrations, and strengthening the power of publicsupervision of governments.
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