Is all about Buddha? The Story of Vegetarian & Vegan Restaurant -- Leadership Sensemaking: how Shaping and Acting in Leader’s Mind

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题名:	Is all about Buddha? The Story of Vegetarian & Vegan Restaurant -- Leadership Sensemaking: how Shaping and Acting in Leader’s Mind
作者:	Weng1, Shou-Der;Li, Chiung-Li;Chiou, Ling-Jan;Lo, Wei-Shuo
关键词:	Buddha;Hospitability Industry;Leader;Leadership;Mindful;Sensemaking
日期:	2015-05-18
上传时间:	2015-05-19T01:27:22Z (UTC)
摘要:	What is hospitability? The answer would be satisfying for a guest’s needs. In the hospitability Industry, people are one of important factors at the input of the service system. People who are employee play a key role to deliver one or more services to satisfy customers’ needs in the service-profit chain. However, how to deliver a satisfying service is one of the critical competences and skills in hospitability industry. Therefore training employee becoming a leader prepares skill of leadership is to assure the service can be more quality to deliver. In this paper not focused what is leadership, due to the most of researches have been discussed in recent years, and some of studies also have investigated the leadership how to apply in different industries. Therefore, the study aims to explore the mind of leader how to shape and why they act with leadership. Through the qualitative research methods for a vegetarian & vegan restaurant, data collected by several interviews and observations with the key manager, who is Buddhism but not a Buddhist, and then we find the story of restaurant the mind of leader shaping by mindful and acting by sensemaking leadership
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