| Abstract: | Abstract: With the rapid development of information and Communication Technologies (ICTs) and a wide range of mobile
devices, the government website must provide rich information to adopt multi-mobile devices and response the public
questions quickly. In Taiwan, the National Development Council (NDC) has established the website-checking system, then
help each government organization to improve the website service. Therefore, the purpose of this study is to apply the design
research method. To solve the current issues of the old website design, the case study was discussed based on theories of four
main operation performance indicators by NDC, ten major digital service designs by UK Government, as well as six main
principles of the user-friendly web design. The case study of government website, the old website used the checking system
was 88 score points, but the new website got 99 points, the only one item didn’t get is the website rank must under 1000 in
Taiwan. The methodology developed by the process of this research provided appropriated solutions for the same issues, whichcounty and municipal government may encounter with in the future. In response to the ever-changing web service, serviceinnovations and future designs can be brought into institutions by applying it. In addition, it achieved goals, such as improvingwebsite performance, enhancing the transparency of government administrations, and strengthening the power of publicsupervision of governments. |
